FREE SHIPPING ON ALL ORDERS TO SINGAPORE, AUSTRALIA, MALAYSIA, INDONESIA AND HONG KONG.

Latest Model Launched - iPhone 11 Pro Max, iPhone Pro, iPhone 11

0

Mini cart

Your cart is currently empty.

Continue shopping

What you need to know before you place your order!

PHONE NECKLACE

Models we carry

iPhone

Huawei

Samsung

Google Pixel

Oppo

iPhone XS Max

Huawei Mate 20 Pro

Samsung S10 Plus

Google Pixel 3XL

Oppo R17 Pro

iPhone XS

Huawei Mate 20

Samsung S10

Google Pixel 3

Oppo R17

iPhone XR

Huawei P20 Pro

Samsung S10e

Google Pixel 2XL

Oppo R15

iPhone X

Huawei P20

Samsung S9 plus

Google Pixel 2

iPhone 7 Plus/8 Plus

Huawei P30 Pro

Samsung S9

iPhone 7/8

Huawei P30

Samsung S8 Plus

iPhone 6 Plus /6s Plus

Huawei Nova 3i

Samsung S8

iPhone 6/6s

Samsung Note 9
Samsung Note 10
Samsung Note 10 Plus

 

If your phone model is not listed here, we do not carry the model and are unable to do any custom cases. Thank you for understanding.

How is the phone necklace attached to the phone?

Our phone necklace comprises of a transparent phone case securely attached to a braided polypropylene cord. Slip your phone into the phone case and you're ready to go.

Is the necklace length adjustable?

Yes, it is. With our specially designed adjuster, you are able to adjust the necklace to different lengths to style it the way you want.

Can the cord necklace be washed?

As it is attached to an adjuster and phone case, it is advisable not to wash it. For regular maintenance, you can wipe down the cord necklace with a damp cloth and leave it to dry in a cool environment. Polypropylene is known to dry quickly.

Will the phone case turn yellow?

There will be natural yellowing over time due to the interaction of TPU and UV rays. To reduce the rate of yellowing, keep your Besbes out of the sun and in a cool dry place when not in use.

Disclaimer: Prior to the release of all phone models, we take steps to ensure security and fit. The product however, does not guarantee 100% protection for your mobile phone. Phones may obtain scratches from split rings or small particles that stray into the case. Please handle with care at your own risk.

 

What does "logo placment v1" mean?

I'm glad you asked! From customer feedback, we have decided to reposition our logo on our phone necklaces. This will be done in batches and please be patient with us while we move towards getting all models up to speed. Rest assured that the logo placement in no way affects the useability of the product. 

If your model has (logo placement v1) stated next to your phone model, the picture above shows the phone cover you will receive.

Models with logo placement v1:

 

SINGAPORE DELIVERY

Free Singapore delivery 

All orders will be processed within 1-3 business days from receipt of order.

We provide free delivery on all orders in Singapore. Deliveries are fulfilled by Ninja Van. Delivery window is 2-4 business days, not including the day it is picked up. A tracking number will be sent to you to once your order has been fulfilled. It can take up to 2 business days to receive updates on the parcel so please be patient! 

All orders are fulfilled by Ninja Van. Sorry, We do not have pick up points.

 

INTERNATIONAL SHIPPING

Yes, we ship internationally!

All orders will be processed within 1-3 business days from receipt of order. It can take up to 2 business days to receive updates on the parcel so please be patient! 

Check our chart below to know if you are entitled to free shipping

 Free Shipping
SGD 15 flat rate shipping
 Hong Kong, Australia, Indonesia and Malaysia
 Free Shipping on all orders!
Rest of the World
5 pieces or more 1-4 pieces


Transit Guide for Standard shipping from the date order is processed by Besbes:

Country Transit Window
Malaysia  6-8 business days
Hong Kong & Indonesia  7-10 business days
Australia  8-12 business days
Rest of the world  10-14 business days


*The above is a transit guideline and in no way confirms the delivery date and timing of parcels received by the buyer. 

Once your shipment is turned over to the postal service in your country, it is marked as delivered in our system. Collecting your goods from your local post and paying any duties are the responsibility of the buyer.

Kindly follow your order journey through the tracking link provided to the email associated with your order, as we will not be responsible for unsuccessful delivery attempts or delivery delays due to re-routing of article, unsuccessful delivery attempts or insufficient address info.

 

FOR SHIPPING TO AUSTRALIA

DHL Express Shipping to Australia is at a standard rate of SGD$20. Standard free shipping is handled by Australia Post, which has been unreliable in the past. Please kindly note that customers opting for standard free shipping by Australia Post are liable for any loss of their packages. Please feel free to reach out to us at hello@besbes.co if you need any further assistance. 

 

ORDER PREPARATION

All orders will be prepared and dispatched within 1-3 business days from receipt of order.

All orders will be sent out based on the address provided by the customer. Any failure to deliver due to errors, omissions in address will be charged a handling fee of SGD$5. Postage to resend will be borne by the customer. 

 

CUSTOMS AND DUTIES

All orders dispatched from Singapore. Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. Besbes is not responsible, and cannot determine in advance the amount, if any, that will be charged. Please check customs regulations of your country to ascertain if any additional charges will be applied to your order. 

By completing your order, you agree to pay all applicable fees. If your package is seized by customs officials for any reason whatsoever, we will not issue you a refund unless all products are returned to us in their original condition.

 

DISCOUNT CODES

Discount codes can be applied on the final page of check out before payment. All prices on the cart page exclude shipping charges. Please check the shipping charges below.

 

EXCHANGES AND REFUNDS

Can I do an exchange or get a refund?

We accept refunds and exchanges only in the event that you have received a defective product or a completely different and incorrect product which does not match the order you placed. All refunds and exchange requests for defective goods will undergo assessment before being approved or rejected. Please understand that not all cases will be approved for refund within reasonable means as a large number of our products have to hand assembled might incur some slight scuffs from the handling.

To be eligible for an exchange or refund, your item must also be unused and in the same condition that you received it. It must also be in the original packaging. Besbes will not cover the return postage costs.

Cases regarding exchange in colour/phone models will not be entertained. Please confirm your items and sizing before submitting your order.

How long does your exchange policy last?

Our exchange policy for defective items lasts 7 days. If 7 days have passed since your receipt of the item, we will unfortunately not be able to offer you a refund. Once your item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.