Order Related

I just received my Core line necklace and there are scratches on it.

    We have given your Besbes a little extra protective film over its backing and all you will have to do is to remove it. Voila~

    My Besbes arrived with defects, what should i do next?

      Please send us an email on hello@besbes.co explaining the problem and adding pictures. Don't forget to share your order number. We'll get back to you within 2 to 5 days.

      I need help with changing my shipping details/I did not receive my order.

        Please note that once your order has been dispatched, we will not be able to assist with this. Singapore customers whose orders have been shipped, kindly get in touch with Ninja Van for all delivery related enquiries and feedback. For international customers, we will be happy to direct you to the relevant shipper.

        General Information

        Do you only carry cases for Iphones only?

          In our core line, you will find that we carry a variety of models.

          Are your products handmade?

            All our phone necklaces are hand assembled. Each piece is unique and individually made so there may be slight variations in colour, size, shape or texture.

            How safe is your phone necklace?

              Prior to the release of all phone models, we take steps to ensure security and fit. The product however, does not guarantee 100% protection for your mobile phone. Handle with care and at own risk. Depending on the model or version, the photos may differ from the real product.

              What's so special about your necklaces?

                We take pride in using braided PPM cord with a core. PPM is made from Polypropylene multi filament fibre. Polypropylene does not absorb moisture, is light weight (even when wet), feels smooth and doesn't get dirty quickly. YES WOW! We have also made sure that it is non-toxic, meaning it is safe for humans (especially for those with little humans) and animals (OEKO-TEX®). We have chosen to use nickel-free hard that is extra gentle for those who have sensitive skin.


                Can I do an exchange or get a refund?

                  We accept refunds and exchanges only in the event that you have received a defective product or a completely different and incorrect product which does not match the order you placed. All refunds and exchange requests for defective goods will undergo assessment before being approved or rejected. Please understand that not all cases will be approved for refund within reasonable means as a large number of our products have to hand assembled might incur some slight scuffs from the handling.

                  To be eligible for an exchange or refund, your item must also be unused and in the same condition that you received it. It must also be in the original packaging. Besbes will not cover the return postage costs. By going ahead with your purchase, you are agreeing to all the terms and conditions related to the usage and access of the Site, as may be updated by Besbes from time to time, with or without notice.

                  Cases regarding exchange in colour/phone models will not be entertained. Please confirm your items and sizing before submitting your order.

                  How long does your exchange policy last?

                    Our exchange policy for defective items lasts 7 days. If 7 days have passed since your receipt of the item, we will unfortunately not be able to offer you a refund. Once your item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

                    Resellers and Wholesale enquiries

                    I want to be a stockist!

                      If you would like to inquire about adding Besbes to your product range please include as much information as possible about your business and items you would like to order. Retail pricing and production schedules can be discussed upon request. send us an email to hello@besbes.co

                      Care Instructions

                      How do I care for my necklace cord?

                        To keep your necklace clean, simple spot clean with a damp cloth. We recommend you do it with only water in order to keep its vivid color.

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