Order Related

I just received my Core line necklace and there are scratches on it.

    We have given your Besbes a little extra protective film over its backing and all you will have to do is to remove it. Voila~

    My Besbes arrived with defects, what should i do next?

      Please send us an email on hello@besbes.co explaining the problem and adding pictures. Don't forget to share your order number. We'll get back to you within 2 to 5 days.

      I need help with changing my shipping details/I did not receive my order.

        Please note that once your order has been dispatched, our shippers do not allow for us to change the delivery details so please let us know of any changes or errors before the item is sent out. Singapore customers whose orders have been shipped, kindly get in touch with Ninja Van for all delivery related enquiries and feedback. For international customers, we will be happy to direct you to the relevant shipper.

        General Information

        Do you only carry cases for Iphones only?

          In our core line, you will find that we carry a variety of models. Select the necklace of your choice and a drop down menu with show you the available models.

          Are your products handmade?

            All our phone necklaces are hand assembled. Each piece is unique and individually made so there may be slight variations in colour, size, shape or texture.

            How safe is your phone necklace?

              Prior to the release of all phone models, we take steps to ensure security and fit. The product however, does not guarantee 100% protection for your mobile phone. Handle with care and at own risk. Depending on the model or version, the photos may differ from the real product.

              What's so special about your necklaces?

                For our Core series, we take pride in using braided PPM cord with a core. PPM is made from Polypropylene multi filament fibre. Polypropylene does not absorb moisture, is light weight (even when wet), feels smooth and doesn't get dirty quickly. YES WOW! 

                For our Construct series, we kept parts separate so you can mix and match it to your personal preferences. Got a new phone? No problem. Just purchase another case, attach that strap on hand and you are sorted. 


                Across all the hardware in our products, we have also made sure that they are  non-toxic, meaning it is safe for humans (especially for those with little humans) and animals (OEKO-TEX®). We have chosen to use nickel-free hard that is extra gentle for those who have sensitive skin.

                Exchange/Refunds

                Can I do an exchange or get a refund?

                  We accept refunds and exchanges only in the event that you have received a defective product or a completely different and incorrect product which does not match the order you placed. All refunds and exchange requests for defective goods will undergo assessment before being approved or rejected. Please understand that not all cases will be approved for refund within reasonable means as a large number of our products have to hand assembled might incur some slight scuffs from the handling.

                  To be eligible for an exchange or refund, your item must also be unused and in the same condition that you received it. It must also be in the original packaging. Besbes will not cover the return postage costs. By going ahead with your purchase, you are agreeing to all the terms and conditions related to the usage and access of the Site, as may be updated by Besbes from time to time, with or without notice.

                  Cases regarding exchange in colour/phone models will not be entertained. Please confirm your items and sizing before submitting your order.

                  How long does your exchange policy last?

                    Our exchange policy for defective items lasts 7 days. If 7 days have passed since your receipt of the item, we will unfortunately not be able to offer you a refund. Once your item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

                    Resellers and Wholesale enquiries

                    Wholesale

                    So you’re thinking of bringing Besbes to your store? Bes-t. We’re always open to new retailers so we can bring our products closer to our fans and new audiences. Whether it’s Singapore or around Southeast Asia or further, we’ve got special rates for your consideration so please do fill up this form with your details, and we’ll get back to you pronto!

                    Stockist

                    Been wanting to get a Besbes but concerned about how our product actually looks and feels? Or perhaps too eager to get your hands on one? Do consider heading down to any of our retailers below.

                    Care Instructions

                    How do I care for my necklace cord?

                      To keep your necklace clean, simple spot clean with a damp cloth. We recommend you do it with only water in order to keep its vivid color.

                      Pocket use & care tips

                      • What is it made of?
                        • Two variants of vegan leather - a grainy faux leather for texture and a faux saffiano leather for a luxe finish
                      • How to use
                        • Simply remove the 3M peel backing, paste it on any desired surface and you are good to go!
                        • Each pocket slot holds up to 2 of your most frequently used cards
                      • Can it be reused if removed?
                        • Unfortunately it’s not recommended, the adhesiveness may lose its original strength and may not stick well
                      • How to clean:
                        • Apply a little bit of dish detergent and rub it gently on the surface with a damp sponge or clean cloth, finish with with a dry clean cloth


                      AirPods use & care tips

                      • What is it made of?
                        • A grainy vegan leather for texture and a a grainy faux leather for texture and a faux 
                        • Hardware is made with nickel-free alloy for non-toxic usage
                      • How to use
                        • Simply hook it to any loop and you are good to go - be it your Besbes sling, bags, belt loop, or anything you can think of really!
                        • Available in two sizes, Airpods and Airpods Pro but if the dimension fits your earbud, it’s possible too!
                      • How to clean:
                        • Apply a little bit of dish detergent and rub it gently on the surface with a damp sponge or clean cloth, finish with with a dry clean cloth

                      Construct use & care tips

                      • What is it made of?
                        • Case: A Besbes patented hybrid TPU and PC case with anti-slip coating
                        • Strap: A grainy vegan leather for texture
                        • Hardware: Nickel-free alloy for non-toxic usage
                      • How to use
                        • Best paired with Besbes products, simply purchase the set, attach the straps to the loops at the bottom of the case, slot in your phone with a snap and you are good to go!
                        • For more details on how to use and adjust, please visit this link for a visual guide!
                      • How is it different from our Core series?
                        • Designed for flexibility, the Construct series is exactly as advertised with parts purchased separately to mix and match
                      • How to clean:
                        • Apply a little bit of dish detergent and rub it gently on the surface with a damp sponge or clean cloth, finish with with a dry clean cloth
                        • Do not soak product in water or use any cleaning solution with alcohol

                      Personalisation and bulk orders

                      • How long do personalisation orders take?
                        • Personalisations and the best things take time! On top of the processing and delivery window, you’ll need to wait roughly 5-7 business days
                      • Things to note
                        • Be sure to check the correct text is entered as once they are stamped, we can reverse and refund anything
                      • Bulk orders?

                      Yes it’s possible! If you’d like to personalise products with your brand logo or event name, just hit us up at hello@besbes.co and we’ll talk special rates and possibilities! - the higher the quantity, the better the rates ;)

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